Rhode Island Relay allows users to place and receive calls to and from anywhere in the world (using English or Spanish language). Calls originating from outside of the US may also access Sprint Relay via 1-605-224-1837.


711 or
The Federal Communications Commission (FCC) issued an order outlining an interim plan for access to relay services at public payphones.
The order states that:
  • All local calls from TTY payphones are free of charge.
  • Toll calls can be billed through calling cards and prepaid cards.
  • TTY users who wish to use a coin TTY payphone can use New York Relay to assist in connecting calls. There are several ways to bill non-local calls: collect, third party, calling card or prepaid card.


711 or
Rhode Island Relay will facilitate directory assistance (DA) calls between TTY users and the Local Exchange Carrier (LEC) DA operator. Once the caller makes the request, the relay operator will contact the appropriate LEC DA operator. After obtaining the number, the caller may choose to place the call through New York Relay or dial it directly TTY to TTY.


711 or
TTY users can request Rhode Island Relay to retrieve messages from their voice answering machines or voicemail.
To request answering machine retrieval, type "AMR" with instructions or password and then "GA" (Go Ahead.)
The relay operator will type, "PLS PLCE YOUR HANDSET NEXT TO YOUR ANS MACHINE AND TURN ON GA."  Place your handset on the speaker part of the answering machine until all messages have been retrieved.
Then place the handset back on the TTY and type "GA." The relay operator will type your messages.


711 is not an
emergency number
In case of emergency, TTY users should call 911 directly. 

Calling 911 directly and immediately to local TTY emergency service can save valuable time in urgent situations.

Rhode Island Relay services are provided by Sprint under contract agreement with Rhode Island Public Utilities Commission.
Rhode Island Relay is funded by surcharge established through a Commission Order in R.I.P.U.C. Docket No. 2046, pursuant to Rhode Island General Law 39-1-42.

© 2020 Rhode Island Relay  - All Right reserved.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.