Rhode Island Relay services are provided by Sprint under contract agreement with Rhode Island Public Utilities Commission.
Rhode Island Relay is funded by surcharge established through a Commission Order in R.I.P.U.C. Docket No. 2046, pursuant to Rhode Island General Law 39-1-42.

© 2020 Rhode Island Relay  - All Right reserved.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.

CUSTOMER PROFILE

A Rhode Island Relay Customer Database Profile stores an individual relay user's call preferences, expediting call processing such as:
  • Frequently dialed numbers
  • Emergency numbers
  • Customer notes
  • Many other preferences
 
The relay user will have the flexibility of updating their user preferences as needed. User information is confidential and secure.
 
If you have questions or need assistance,
contact Rhode Island Relay Customer Service:
 
  • 866-703-5485 (TTY/Voice)
  • 800-676-4290 (Spanish - TTY/Voz)
  • 866-878-1989 (Speech-disabled)
  • 866-931-9027 (Voice Carry-Over)
  • accessibility@sprint.com (Email)

THREE OPTIONS TO SET UP YOUR CUSTOMER PROFILE

CUSTOMER

PROFILE ONLINE

You can fill out the form online.

PRINT CUSTOMER PROFILE FORM PDF

Click to download the Customer Profile form.
After you finish filling out the form, please mail it to:

Rhode Island Relay
Customer Service
P.O. Box 29230 - KSOPHR0312-3A
Shawnee Mission, KS 66201-9230

Or fax the form to 1-877-877-3291.

CONTACT CUSTOMER SERVICE

You can set up your Customer Database Profile by contacting Rhode Island Relay Customer Service at:
 
  • 866-703-5485
    TTY/Voice
  • 877-787-1989
    Speech-to-Speech
  • 866-931-9027
    Voice Carry-Over
  • 800-676-4290
    Espanol

Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete. They are also available to answer any questions you may have.