VIDEO-ASSISTED
SPEECH-TO-SPEECH

711 or 866-355-9213
VA-STS Instructions
View "How VA-STS Works" Video
Video-Assisted Speech-to-Speech (VA-STS) utilizes video conferencing technology to provide the STS relay operator with visual cues during the conversation which can improve the quality of your call.

HOW TO USE VA-STS

To make a VA-STS call, dial the Rhode Island Relay STS toll-free number (866-355-9213) or 711 and request VA-STS. The relay operator will initiate a one-way video session to you and then dial the person you want to call using standard STS procedures.
 
STS Customer Service (877-787-1989) can provide you additional
information on equipment requirements and call procedures.
 
  • To access from a computer or laptop,  
    go  to https://vasts.omnijoin.com
     
  • To access from iPhone or iPad, click the Omnijoin app.
 

VIDEO: HOW DOES VA-STS WORK?

HOW TO SET UP YOUR CUSTOMER PROFILE

Below are three ways of obtaining and filling out your Customer Profile form:

1

CUSTOMER PROFILE ONLINE

You can fill out the form online. 

2

PRINT CUSTOMER PROFILE FORM

Click to download the Customer Profile form:
 
 
 
 
After you finish filling out the form, mail your completed form to:
  • Rhode Island
    Relay Customer Service
    P.O. Box 29230
    KSOPHR0312-3A
    Shawnee Mission, KS
    66201-9230
     
  • Or fax the form to
    877-877-3291.

3

CONTACT CUSTOMER SERVICE

You can set up your Customer Profile by contacting New York Relay Customer Service at:
 
  • 866-878-1989
 
Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete.
 
They are also available to answer any questions you may have. 

Rhode Island Relay services are provided by Sprint under contract agreement with Rhode Island Public Utilities Commission.
Rhode Island Relay is funded by surcharge established through a Commission Order in R.I.P.U.C. Docket No. 2046, pursuant to Rhode Island General Law 39-1-42.

© 2020 Rhode Island Relay  - All Right reserved.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.