Voice Carry-Over (VCO) allows a deaf or hard-of-hearing user to speak directly to a hearing person. When the hearing person speaks to you the relay operator serves as your "ears" and types everything said to your TTY or VCO phone. If an elderly person with progressive hearing loss has difficulty hearing over the phone, VCO is the perfect communication solution for them.
This feature is similar to the standard VCO feature, however, the relay operator will not hear the VCO user's voice.
711 or 844-357-1592


The mother who has a hearing loss speaks to her son directly.
The son speaks to his mother, and the relay operator types everything the son says, word for word, to the mother.
The mother reads on a TTY screen what her son speaks.


The relay operator specializes in all types of VCO calls, such as VCO to TTY, VCO to VCO, or Two-Line VCO. With this service, you do not have to specify your call type to the relay operator.


The relay operator types what the VCO user says to the TTY user. Whatever the TTY user types goes directly to the VCO user's TTY or text display equipment to be read.


The relay operator serves as both parties' "ears", typing what is said on both ends of the call.


Two-line VCO allows a person with two telephone lines to use one line for speaking directly to a hearing person while the other line is used to receive the hearing person's typed responses at the same time. This feature provides a more natural flow of conversation without the pauses of single-line calls.

Rhode Island Relay services are provided by Sprint under contract agreement with Rhode Island Public Utilities Commission.
Rhode Island Relay is funded by surcharge established through a Commission Order in R.I.P.U.C. Docket No. 2046, pursuant to Rhode Island General Law 39-1-42.

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.